Shipping, Refund & Returns Policy

Effective Date: June 2026

At Indraani Store, we are committed to providing a smooth shopping experience and ensuring customer satisfaction. Please read our Shipping, Refund, and Returns Policy carefully before making a purchase.

Shipping Information

Order Processing

  • All orders are processed within 1–2 business days after successful payment confirmation.

  • Orders are typically delivered within 5–7 business days across India.

  • Delivery timelines may vary depending on your location, courier service availability, weather conditions, or public holidays.

Domestic Shipping

  • We offer Free Standard Shipping on all orders within India.

  • No additional shipping charges apply unless otherwise specified during promotional campaigns.

International Shipping

  • Currently, international shipping may be available for select locations.

  • Shipping charges and delivery times vary depending on the destination country and applicable customs regulations.

  • Customers are responsible for any customs duties, taxes, or import charges imposed by their country.

Order Tracking

  • Once your order has been shipped, you will receive a confirmation email or SMS containing tracking details.

  • You can track your shipment using the tracking number provided.

Shipping Delays

While we strive to ensure timely deliveries, delays may occasionally occur due to circumstances beyond our control, including:

  • Courier partner delays

  • Weather disruptions

  • Government restrictions

  • Natural disasters

  • High-volume festive periods

Indraani Store shall not be held liable for delays caused by third-party shipping providers.

Returns & Exchanges Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return or exchange subject to the conditions below.

Return Window

  • Return requests must be submitted within 7 days of receiving the product.

  • Requests made after the return period may not be eligible for approval.

Eligibility for Returns

To qualify for a return:

  • The product must be unused and unwashed.

  • Original tags, labels, and packaging must be intact.

  • The product must be in its original condition.

  • The item should not show signs of wear, damage, alteration, or misuse.

Non-Returnable Items

The following items are not eligible for return unless received damaged or defective:

  • Products purchased during clearance or final sale.

  • Customized or made-to-order products.

  • Items damaged due to customer misuse.

  • Products without original tags or packaging.

Return Process

To initiate a return:

  1. Contact our customer support team.

  2. Provide your Order ID and reason for return.

  3. Share photographs if required for verification.

  4. Upon approval, return instructions will be provided.

Contact Details

Phone: +91 6232083213
Email: info@indraanistore.com

Refund Policy

Refund Approval

Once the returned item is received and inspected, we will notify you regarding the approval or rejection of your refund request.

Refund Processing

  • Approved refunds will be processed to the original payment method.

  • Refunds are generally completed within 5–7 business days after successful inspection of the returned product.

  • Depending on your bank or payment provider, additional time may be required for the amount to reflect in your account.

Shipping Charges

  • Shipping charges, if any, are generally non-refundable unless the return is due to an error on our part or a defective product.

Exchange Policy

If you wish to exchange an item for a different size, color, or product:

  • Submit an exchange request within 7 days of delivery.

  • Exchanges are subject to product availability.

  • Once the original product is received and approved, the replacement item will be dispatched.

Exchange Delivery Timeline

Approved exchange or replacement orders are generally delivered within 7–10 business days from the date the exchange request is approved.

Damaged, Defective, or Incorrect Products

Although every product undergoes quality inspection before dispatch, if you receive a damaged, defective, or incorrect item, please contact us immediately.

Steps to Report

  1. Email us within 7 days of delivery.

  2. Include your Order ID.

  3. Attach clear photographs or videos showing the issue.

  4. Our support team will review your request and respond promptly.

Resolution Options

After verification, we may offer:

  • A replacement product

  • Store credit

  • A full refund

The resolution offered will depend on product availability and the nature of the issue.

Order Cancellation

  • Orders may be cancelled before shipment by contacting our support team.

  • Once an order has been shipped, cancellation requests cannot be accepted and the standard return policy will apply.

Contact Us

For any shipping, return, exchange, or refund-related assistance, please contact:

Indraani Store

Phone: +91 6232083213
Email: info@indraanistore.com

Address:
H.No 037, Infront of Polytechnic College, Behind Prabhu Flour Mill, Jabalpur Naka Damoh, SBI Patna Raja Bank, Damoh, Madhya Pradesh – 470661, India

We appreciate your trust in Indraani Store and look forward to serving you with quality ethnic fashion and excellent customer service.